Foucault power relations

According to Foucault, power causes new behaviours to emerge as part of the production process. This is evident in the description provided in the case, whereby call-centre agents devised various mechanisms for relieving wok-related pressure. In this case, the agents were blatantly resisting the instructions outlined by the organization. This fits in with Foucault’s views on power, which deal more with resistance and less with the oppressive aspect. Foucault viewed power as something that the owners of factors of production possessed and which the working class are always trying to take for themselves. This implies that by aspiring to be promoted, to earn more money, to be professionally recognized, and to achieve a higher social status, call-centre agents working in the ITES-BPO sector in Mumbai and Bangalore were simply attempting to appropriate some or all the power being possessed by their employers.